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Demoted from Emerald II back to Bronze I

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Chris Lovett

Member

3/9/2026
9 Comments

I made it all the way to Emerald II this morning. I began my usual six lessons first thing in the morning. Then everything locked up. 🤷🏻‍♂️ Then to my surprise, I was demoted all the way back to Bronze I. Is this normal? I emailed the admin several times with no response. I have enjoyed this app very much. I is heartbreaking to work so hard, and loose all your progress. 😔

Discussion (9)

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Stephen

3/10/2026

my vibe on this is, something wonky is going on with the app. seems like nobody got League Points today.

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Mackaronni

3/10/2026

Ouch! I hope they get that corrected for you.

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Mackaronni

3/10/2026

Seems like I am not receiving league points tonight for my lessons. Hopefully their server is glitching or something and our stats get corrected

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Mackaronni

3/10/2026

Today I’m not earning league points for the random lessons.

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\(◕‿◕)/

3/10/2026

same thing happened to me

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💖🌸Corina García🌸💖

3/10/2026

i didn't get XP for the 6 lessons

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Mackaronni

3/10/2026

Same happened to me

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Sing and Sign 🎹🎹🙏

3/10/2026

its okay

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IS Team

3/10/2026

Hi There! We’re currently fixing the ranking issue in stages, and the corrections are being applied gradually. Because of this, some users may temporarily see incorrect league placements (like sudden demotions). As the fixes rollout, everyone’s rankings should begin returning to their correct positions. We truly appreciate your patience and your support for the app. It means a lot to know that you’ve been enjoying it, and we’re very sorry for the frustration this issue caused—especially after the effort it takes to reach Emerald II. Thanks again for bringing it to our attention and for being part of the community while we work through the fix! 🙏

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